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Take Advantage of RōBEX’s Product Life Cycle Management Services
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Service & Spare Parts: Life Cycle Management
In addition to providing top-of-the-line robot equipment, RōBEX is committed to ensuring our customers have the support and service they need to keep their robots performing optimally for as long as possible.
That’s why RōBEX is proud to offer its Maintenance & Service Program for customers who require expert support to extend the life of their equipment and enhance the performance of their machines. As part of our Maintenance & Service Program, we offer in-person field service, remote service, and spare parts for RōBEX customers.
The importance of product life cycle management cannot be understated. Whether you consider your company experienced with automation or are new to leveraging robotics for your applications, RōBEX is here to support you. Our mission is to allow you the maximum amount of run time while keeping downtime and maintenance to an absolute minimum.
The Importance of Product Life Cycle Management
Your machinery is an investment, and RōBEX is your partner in maintaining your investment for maximum ROI.
Our team understands that product life cycle management isn’t just about providing spare parts or support when our customers require it. We ensure machine performance to support your operations and your bottom line.
That’s why we prioritize machine maintenance to deliver expert support when you need it most, ensuring your robots work optimally for you for as long as possible.
The benefits of product life cycle management include:
- Improved machine efficiency and safety
- Reduced downtime, machine error, and risk
- Minimal maintenance and repair costs
- Access to complete documentation and leveraging data for future service on the machine
RōBEX is dedicated to supporting you throughout the life of your system. From the initial design to the installation, training, and continued maintenance of your robots, you can depend on our team to help you leverage your investment to its maximum potential.
What Our Maintenance & Service Program Includes
Our Maintenance & Service Program can be customized to include the services and support you need for your facility’s machinery. In addition to supporting the initial launch of your system and ensuring you have everything you need for a successful start, RōBEX also provides spare parts, field service, and remote service capabilities for our customers.
Spare Parts
We help you answer important questions such as what parts you may need to keep on hand for your industrial robots or cobots in an emergency, and which components require what maintenance.
Replacement parts are an essential component of your operation. Using the wrong parts or subpar replacements can result in a shorter time between maintenance jobs or even unexpected downtime.
RōBEX exclusively uses the highest quality parts to help keep your machine running at peak performance and to extend time between maintenance, which translates to a lower cost over the life of the machine.
And when you need to retrofit or refurbish your components, you can trust our team to assist you for an efficient and successful process.
Field Service Program
RōBEX provides field service for customers who require on-site support and assistance with their robot maintenance. We offer customized plans, service agreements, system assessments, and training as part of our on-site support.
Companies that don’t have on-site technicians, or have a minimal support team presence, may require a more comprehensive service agreement. Meanwhile, those who have experienced support staff on-site may only need occasional assistance.
No matter what level of service you require, RōBEX is ready to assist you. Our technicians can provide preventative maintenance, emergency repairs, or part replacement at your manufacturing environment as needed.
Remote Service Capabilities
When you don’t require on-site service or need immediate assistance from an expert, RōBEX offers remote support. We support our customers off-site with remote technical support to help them identify problems, order replacement components, or guide them through system maintenance.
Our team understands that every minute your machine is down, it’s costing you money. That’s why we offer support around the clock. We are dedicated to keeping your machines running and helping you troubleshoot the issue and develop a plan for a repair or replacement as quickly as possible.
System Modernization
When it’s time to upgrade your robot mechanical parts, RōBEX can assist you. Our system modernization services help you rebuild or expand your system as necessary so you can continue to experience the performance you need.
Instead of replacing your entire piece of equipment, we can often enhance and upgrade your robots by making small part replacements or adjustments to ensure your equipment continues to perform as necessary.
If your needs have changed or if you find that your robots don’t quite work for your new requirements, you can trust our team to help you make the adjustments you need for a modernized system.
Contact Us to Discover More
Whether you’re a new customer or have been with the RōBEX family for some time now, let us assist you with all your maintenance and support needs, including FANUC parts and service. Contact us today to learn more about our machinery or our Maintenance & Support Program.
RōBEX
1745 Indian Wood Cr
Suite 210
Maumee, OH 43537
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