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AMR Fleet Services: Top 6 Things to Look for in a Service Partner

How to Find the Best Service Provider for Your Autonomous Mobile Robots

Five mobile industrial robots sit on a gray epoxy floor.Service and maintenance for autonomous mobile robots refers to the range of maintenance, support, and upgrades provided for an AMR Fleet, which are autonomous fleets of vehicles used for transportation, manufacturing, and logistics purposes throughout various industries.

The main purpose of AMR Fleet service and maintenance is to ensure the optimal performance, reliability, and longevity of the robots. It involves regular inspections, preventive maintenance, troubleshooting, and optimizations to keep the fleet running smoothly and efficiently. More than that, having reliable service for your AMR fleet allows you to partner with industry experts you can depend on to keep up with today’s critical production demands.

So what should you look for when choosing a service partner for your AMR fleet? These six aspects will help you find the right provider for your mobile industrial robots.

1. They Provide Service at Intervals for Your Specific AMRs

The frequency of servicing a mobile fleet depends on several factors, including the specific model, usage intensity, operating environment, and manufacturer recommendations.

Typically, most mobile robots should undergo regular maintenance every three to six months, with more frequent check-ups for machines experiencing heavy usage or operating in demanding conditions.

Your service partner should work with you to schedule service at intervals that make the most sense for your fleet and implement predictive maintenance strategies to ensure uptime. Let RōBEX’s AMR expertise tailor a custom maintenance strategy to maximize the performance of your mobile fleet.

2. They Inspect and Test All Systems During Maintenance

MiR mobile industrial robot moves a metal cart with cardboard boxes on it.During routine maintenance, the technician should inspect various components of the AMR, including its drive system, scanners, batteries, and all safety features.

Your service partner should ensure that all systems are functioning correctly and make any necessary adjustments or repairs to keep the fleet operating safely. A veteran technician should also know how to check for signs of wear and tear, loose connections, or any potential issues that could compromise the robot’s performance, safety, or productivity, all while minimizing machine downtime.

The technician should be able to make all repairs on-site, day or night, and a trusted service partner should have the parts inventory and logistics capabilities to deliver when it counts!

3. They Make Updates as Needed

Proper maintenance of AMRs will involve software updates or upgrades to ensure the latest features, improvements, and bug fixes are implemented. Technicians may perform these updates during maintenance visits or as required.

These updates may also include security patches, which can be instrumental for data security and compliance requirements. If necessary, your service partner may also conduct training for your team to learn how to perform updates themselves.

4. They Provide Remote Support for Emergencies

AMR fleet service providers should offer remote support. Remote support can be used for emergencies, such as when a sudden problem occurs that disrupts operations, or for assistance outside of regular business hours.

A service provider may also provide access to online training, which can help operators troubleshoot issues on their own if necessary. Having accessible resources and industry knowledge is a must when it comes to choosing your service partner.

5. They Train Employees on AMR Usage and Maintenance

An AMR with powered roller conveyor and pallet hold down device AMR fleet service and maintenance goes beyond inspection and repairs. Your technician should provide employee training on AMR usage and maintenance as well. This way, employees are trained on how to utilize the machine and prevent common errors, but they are also trained to troubleshoot common problems and perform maintenance safely.

An expert partner will keep an engineer on-site throughout the entire integration of your fleet to ensure expertise is available should your team run into any challenges in the start-up phase.

6. They Provide a Warranty on Parts and Labor

Having peace of mind when it comes to your machinery is a must, and a trusted service partner can deliver this with a warranty on parts and labor. Having a warranty in the event that something goes wrong means your partner stands with you, and behind their products and labor to fix any issues with their machines.

Sign Up for RōBEX’s Annual AMR Partner Subscription Plan

RōBEX provides an annual AMR Fleet management subscription plan to ensure you get the AMR service and maintenance you need when you need it. Our plan includes:

  • Software and security updates
  • Remote and on-site technical support (multiple packages available)
  • Access to online training courses
  • On-site training at your facility
  • Warranty on parts and labor
  • Preferred parts and labor pricing
  • One week of a RōBEX engineer on-site for fleet optimizations (with preferred package options)
  • Off site system backups

Get the Guide on Automation and Robotics Manufacturing

By providing comprehensive service and maintenance for AMRs, technicians can help businesses maximize their return on investment, minimize downtime, and ensure the ongoing productivity and efficiency of their autonomous mobile robot fleet.

Download our guide on automation and robotic manufacturing to see what RōBEX can do for you. We are proud to help manufacturers meet global demand, increase safety, and improve their operations with cutting-edge robotics technology and professional maintenance solutions.


    Brandon White

  • DATE

    September 27, 2023

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